Terms of Service

Acceptance of Terms

By registering for, accessing, or using the Filtax platform ("Service") operated by Gempulse Infotech Pvt. Ltd. ("Company", "we", "us", or "our"), you ("User", "you") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional guidelines or policies incorporated herein by reference.

If you do not agree with any part of these Terms, you must not use the Service. Your continued use of the Service after any modification to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all users of the Service, including Chartered Accountants, tax professionals, business owners, and any other individuals or entities accessing the platform.

Description of Service

Filtax provides an AI-powered GSTR-2B reconciliation platform that enables Chartered Accountants and tax professionals to:

• Upload and parse GSTR-2B JSON files and purchase register data (Excel/CSV)
• Automatically reconcile ITC (Input Tax Credit) claims against GSTR-2B data
• Identify matched, unmatched, excess claimed, and missing ITC entries
• Manage multiple client accounts under a single CA login
• Generate and export reconciliation reports
• Receive AI-assisted insights and filing recommendations

The Service is provided on a subscription basis as described in Section 4. Features available depend on the subscription plan selected.

Eligibility

To use Filtax, you must:

• Be at least 18 years of age
• Be a legal resident or entity registered in India
• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Not be barred from receiving services under applicable Indian law

Filtax is designed primarily for use by Chartered Accountants, tax consultants, and their staff. Business owners using the platform on their own behalf are also welcome but should be familiar with GST compliance requirements.

You are responsible for all activities that occur under your account. You must immediately notify us at support@filtax.com of any unauthorized use of your account.

Subscription Plans & Billing

Filtax offers the following subscription tiers:

All prices are in Indian Rupees (INR) and are exclusive of applicable taxes (GST). Payments are processed securely via Razorpay. By subscribing, you authorize us to charge your selected payment method at the beginning of each billing cycle.

Plan limits reset on each billing cycle renewal date. Unused reconciliations or features do not carry forward. Annual subscriptions are billed once upfront and cover a full 12-month period.

We reserve the right to change subscription pricing with 30 days' notice. Existing subscribers will be notified by email before any price change takes effect.

Cancellation & Refund Policy

You may cancel your subscription at any time from the Settings page of your account. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• Access to paid features continues until your plan's expiry date
• Your data is retained for 90 days after expiry before deletion

Refund Policy:

• Monthly subscriptions are non-refundable once the billing period has started
• Annual subscriptions: a pro-rated refund may be issued if cancellation is requested within 7 days of the renewal date, provided no reconciliations were run in that period
• Refund requests must be submitted to support@filtax.com with your payment reference number
• Approved refunds are processed within 5–7 business days to the original payment method
• Trial plan does not involve any charges and therefore no refund applies

We reserve the right to suspend or terminate accounts that violate these Terms without refund.

Acceptable Use

You agree to use Filtax only for lawful purposes. You must not:

• Upload false, fraudulent, or fabricated GST data
• Use the platform to assist with tax evasion or any illegal activity
• Attempt to reverse-engineer, decompile, or extract source code from the platform
• Share account credentials with unauthorized third parties
• Use automated bots or scripts to scrape or abuse the platform
• Attempt to gain unauthorized access to other users' data
• Upload malware, viruses, or any malicious content
• Violate any applicable Indian law or regulation, including the IT Act 2000 and GST Act

Violation of these rules may result in immediate account suspension or termination without notice or refund.

Data Ownership & Privacy

our data belongs to you. All client data, GSTR-2B files, purchase registers, and reconciliation reports that you upload or generate remain your property. We do not claim any ownership over your data.

By using Filtax, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service to you. We do not sell, rent, or share your data with third parties for commercial purposes.

Key data practices:

• All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Files are processed server-side and not shared across user accounts
• You can export or delete your data at any time from the platform
• Data is retained for 90 days after subscription expiry, then permanently deleted
• We may use anonymized, aggregated usage statistics to improve the platform

Please refer to our Privacy Policy for complete details on how we collect, use, and protect your information.

Intellectual Property

The Filtax platform, including its name, logo, design, software, algorithms, reconciliation logic, AI models, and all related documentation, are the exclusive intellectual property of Filtax and are protected by applicable copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may not:

• Copy, modify, or create derivative works of the platform
• Use the Filtax name, logo, or trademarks without written permission
• Resell, sublicense, or redistribute access to the Service
• Remove any proprietary notices or labels on the platform

Limitation of Liability

To the maximum extent permitted by applicable law, Filtax and its directors, employees, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Errors or inaccuracies in reconciliation results arising from incorrect input data
• GST penalties, interest, or legal proceedings resulting from filing decisions made based on platform outputs
• Service interruptions, downtime, or data loss beyond our reasonable control

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to Filtax in the three (3) months immediately preceding the claim.

Filtax outputs are meant to assist professional decision-making, not replace it. Final filing decisions rest solely with you and your qualified tax advisor.

Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted, error-free, or completely secure
• Warranties regarding the accuracy or completeness of reconciliation results
• Warranties that defects will be corrected within a specific timeframe

We strive to maintain high accuracy, but reconciliation results are only as accurate as the data you provide. GSTR-2B data is sourced from the GST Portal via JSON export — any discrepancies in portal data are outside our control.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The Information Technology Act, 2000, and rules made thereunder shall apply where relevant.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India. You consent to the personal jurisdiction of such courts.

Before initiating any legal proceedings, you agree to attempt to resolve disputes informally by contacting us at legal@filtax.com. We will make reasonable efforts to resolve the matter within 30 days.

Termination

Either party may terminate the relationship under these Terms:

You may terminate by:

• Cancelling your subscription from the Settings page
• Requesting account deletion by emailing support@filtax.com

We may terminate or suspend your account if:

• You violate these Terms or our Acceptable Use policy
• Payment for a subscription fails after reasonable retry attempts
• We are required to do so by law or regulatory authority
• Continued operation of your account poses a risk to other users or the platform

Upon termination, your right to access the Service ceases immediately. We will provide you with a reasonable opportunity to export your data before permanent deletion, except where termination is for cause.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to your registered email address
• Display an in-app notice for at least 14 days before the changes take effect

Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect.

Minor changes (corrections of typos, clarifications that do not materially affect your rights) may be made without notice.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Gempulse Infotech Pvt. Ltd. (operating as Filtax)
General Support: hello@fullestop.com
Legal & Privacy: hello@fullestop.com
Billing: hello@fullestop.com
Response Time: Within 2 business days

For account-specific issues, please log in and use the in-app support option for faster resolution.